9802 8155 | 370 Blackburn Rd, Glen Waverley, 3150 | Book Now

About Us

Our Mission Statement

We aim to provide all people with high quality, person-centered care that is respectful of, and responsive to, the preferences, needs and values of patients

In order to do this we will:

Put patient safety, care and wellbeing at the heart of all we do.
Be compassionate and listen
Respect all, be courteous , understand, treat all fairly, value each person as unique individuals
Always act with integrity and be accountable
Learn and improve, adapt to change and develop our services.
Embrace continuous professional development
Be innovative, inclusive, open and mutually supportive

Waverley GP is an accredited Family Medical Practice that was established in May of 2010. The tenant doctors and staff at Waverley General Practice are committed to providing the highest standard of medical care in a friendly and courteous setting. All the tenant doctors work co-operatively but are fully independent and choose their own hours of work, leave and conditions of service.

We are open 7 days a week from 8am-6pm weekdays, 9am to 1pm on Saturdays and 9am to 1pm on Sundays. The after hours clinic runs on Tuesday 6pm to 8pm. Timings may change according to your Doctor availability
We are a private billing clinic and a Gap fee is payable. We are able to process Medicare claims and can automatically arrange for the Medicare rebate to be paid to you on the day. Please note that routine childhood vaccines for birth to 5 yrs are Bulk Billed.

APPOINTMENTS

The easiest way for you to see your doctor is to make an appointment. Doctors make every effort to see appointments as close to time as possible, unavoidable delays can occur when our doctors must attend to a patient with complex or serious medical conditions.
If you are unable to attend your appointment please notify our reception staff at least 3 hours before your appointment time.

Some consultations may require a longer appointment for things such as insurance/pre-employment medicals or you may have problems that need more time to discuss. Please inform the receptionist when booking if you may require an extended appointment.

We encourage you to see the doctor of your choice to ensure continuity of care and the establishment of a professional relationship.

SURGICAL PROCEDURES

To ensure the health and safety of our patients, all instruments used in procedures are sterile, disposable
instruments that may incur a small fee.

REMINDER SYSTEM

Our practice is committed to preventative care. We may issue you with a reminder notice offering you preventative health services appropriate to your care. We use HOTDOC for reminders and recalls – SMS or letters may be sent

PRIVACY POLICY

The practice is committed to maintaining the confidentiality of your personal health information. Your medical records are confidential. It is the policy of the practice to maintain security of personal health information at all times to ensure that this information is only available to authorized members of staff. Our Privacy policy is available to view-Link

TEST RESULTS

All test results are checked by your doctor. Most results are back with your doctor within 72 hours. Unless otherwise advised all patients are asked to make an appointment to discuss results with their doctor. This ensures your confidentiality and the appropriate action for your result. A normal result may not mean that no further action is necessary. Your results may also be available on your My Health Record. Please book an appointment with your doctor to discuss any results – phone consults are also available.

EMERGENCIES

Priority treatment is given to seriously ill or injured patients. We are able to deal with most emergencies and trauma. Please notify the receptionist on arrival.

AFTER HOURS ARRANGEMENTS

The practice provides 24 hrs patient care from the doctors and our Locum service. Please ring 9429 5677, if you need to contact a doctor after hours. Home visits if medically needed are available by prior arrangement with your doctor. Unless agreed to by your doctor, you must be a regular patient and live within a 3km radius of the clinic.

FEEDBACK

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us. We take your concerns, suggestions and complaints seriously.

HEALTH PROMOTION AND VACCINATION

We offer comprehensive health assessments, diabetes education and antenatal shared care. The doctors have undergone additional training in skin cancer diagnosis and management. The full complement of childhood and travel vaccinations are available. We are a yellow fever accredited vaccination centre. Please ask the receptionist for further information.

Contact Us Now!

98028155

contact@waverleygp.com.au